POLICIES

By booking a service with us, you agree to the policies below.

A card on file is needed at all times to book any service.

We kindly ask that you be on time.

We understand that being late is sometimes unavoidable; however, depending on the circumstances we may need to shorten or reschedule your service. 

We understand life is unexpected but please be considerate of our time and others who would have loved an appointment at Prickly Pear Studio.  Policies are not a punishment but are put in place to protect the business and the time of our estheticians. Thank you for understanding and choosing Prickly Pear Studio. ♡

CANCELING / RESCHEDULING -

A 24-hour notice is needed to cancel or reschedule without penalty. Unless extenuating circumstances. 

There is no penalty for canceling/rescheduling 24+ hours PRIOR to the appointment.

Same day cancellations/ reschedules there is a fee of 50% of the service. 

If you have multiple services during your appointment and wish to remove one or any please notify us 24 hours prior to the appointment. Canceling/removing a service at the time of the appointment will result in 50% of the canceled service to be charged. 

Please utilize the email reminders if you need to reschedule. If you are trying to reschedule within 24 hrs please contact Prickly Pear Studio.

NO CALL / NO SHOW-

No call / No Shows will be charged 50% of the service. It is not fair to others who wanted that time and could have made it nor is it fair to the estheticians. You must pay the no-show fee prior to being able to book again. 

Too many no call no shows may result in no longer being able to book an appointment.

INVOICES / CARD CHARGES-

In the event of a no call/ no show the card on file will be charged 50% of the service. If the card on file is declined an invoice will be sent. Invoices must be paid prior to making any new appointments / before any pre-scheduled appointments. Unpaid invoices result in no longer being able to book an appointment at Prickly Pear Studio and future appointments to be canceled.

RUNNING LATE-

There is a 10 minute grace period. After 10 minutes you will be charged a late fee of $10. 

Any amount of time after could result in your appointment being canceled and a no-show fee of 50% will be charged.

Too many late shows may result in no longer being able to book an appointment. 

Please Please Please reach out to Prickly Pear Studio or your esthetician ASAP if you know you are running late. If we do not respond back we are with clients.

PARENT CONSENT-

All minors under the age of 18 must have a parent present during the time of the appointment. Parents will have a consent form to sign prior to the minor receiving a service.

GUEST-

No guests other than a parent for minors are permitted in the treatment room for intimate wax services (Brazilian, manzilian, bikini, deep bikini).

Prickly Pear Studio offers no refunds on services provided, gift cards, or products. Thank you for understanding.

Thank you all ♡